Client Acceptance Criteria are developed to determine the specific conditions that must be satisfied for the client to formally accept a deliverable from the Service Engagement. The Client Acceptance Criteria that are developed are separate and distinct from any defined Client Satisfaction Criteria. Client Acceptance Criteria are related to the end results delivered to the Client, when Client Satisfaction Criteria are intended to assess whether the Client is satisfied with the services provided by Capgemini.

The Client Acceptance Criteria for services is not part of this activity as these will be covered by agreed service levels and targets as described in the Service Level Agreement.

The Engagement Manager will work with the Client to define, document and agree the criteria that will be used to assess and accept the contractual and non contractual deliverables. These will be documented in the deliverable descriptions included in the contract or Service Governance Plan. Care should be taken to ensure any criteria defined in the contract are not changed. Any deviation from what has been defined in the contract should be subject to Change Control.

Throughout the life of the Service Engagement, the acceptance criteria should be reviewed regularly to ensure that they are up-to-date and relate to the current scope, requirements and contractual commitments.